Terms and Conditions

1. Introduction

Welcome to Kefa Solutions / CCTV SHOP. These Terms and Conditions govern your use of our website, products, and services. By accessing our website or purchasing from us, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.

2. Definitions

• “We,” “Us,” and “Our” refer to Kefa Solutions / CCTV SHOP.
• “You” refers to the user or customer of our website.
• “Products” refers to the items we offer for sale, including CCTV cameras, smart home devices, and security systems.
• “Services” refer to our installation, support, and maintenance services.

3. Eligibility

To use our services, you must be at least 18 years old. By accessing our website, you warrant that you are of legal age to form a binding contract.

4. Product Information

We strive to provide accurate descriptions and specifications for all our products. However, we do not guarantee that product descriptions are error-free. If a product offered is not as described, your sole remedy is to return it in unused condition.

5. Orders and Payments

• Placing Orders: Orders can be placed through our website or at our physical store on Moi Avenue, Nairobi. All orders are subject to acceptance and availability.
• Pricing: All prices are listed in Kenyan Shillings (KES) and include VAT unless otherwise stated. We reserve the right to change prices at any time without prior notice.
• Payment Methods: We accept various payment methods, including credit/debit cards, mobile payments (M-Pesa), and bank transfers. Payment must be received in full before we dispatch any products.

6. Shipping and Delivery

• Delivery Times: We aim to deliver products within the estimated time frames. However, delivery times are approximate, and we are not responsible for delays caused by third-party carriers.
• Shipping Charges: Shipping fees are calculated at checkout based on the delivery location and product weight.
• Risk of Loss: All items are shipped under a delivery agreement. The risk of loss passes to you upon our delivery of the product to the carrier.

7. Returns and Refunds

• Returns: Products can be returned within 14 days of receipt for a full refund or exchange, provided they are in their original condition with all packaging intact.
• Refunds: Refunds will be processed within 7 business days of receiving the returned product. The refund will be issued via the original payment method.
• Non-Returnable Items: Customized products, software, and installation services are non-returnable unless faulty.

8. Warranty

We offer a 1-year manufacturer’s warranty on all our products, unless stated otherwise. This warranty covers manufacturing defects and does not cover damage caused by misuse, accidents, or unauthorized repairs.

9. Installation Services

Our installation services are performed by qualified technicians. The service is offered based on a mutually agreed schedule. The client is responsible for ensuring that the installation site is ready and accessible at the scheduled time.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our maximum liability shall not exceed the total purchase price of the product or service provided.

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Kefa Solutions / CCTV SHOP. Unauthorized use of any content is strictly prohibited.

12. Privacy Policy

Your privacy is important to us. We collect personal information only for processing orders and providing a personalized shopping experience. For more details, please review our Privacy Policy.

13. User Conduct

You agree not to use our website in a manner that could harm, disable, or impair it. You also agree not to upload, post, or transmit any harmful content or engage in any fraudulent activities.

14. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the revised Terms will be effective immediately.

15. Governing Law

These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from these Terms will be resolved in the Kenyan courts.

16. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

• Kefa Solutions / CCTV SHOP
• Address: Moi Avenue, Nairobi, Kenya
• Email: [email protected]
• Phone: +254 714 668650