Who we are
Kefa Solutions Ltd, Moi Avenue, Nairobi, Kenya, is responsible for the personal data described here. Contact us at [email protected] with any privacy question.
What we collect
- Contact details you give us — name, phone number, email, company and KRA PIN (for invoices).
- Order and delivery details — items bought, delivery address and location you choose, and payment references.
- Enquiries — the service you are interested in, your location and your message.
- Technical data — basic logs such as IP address and browser type, used to keep our websites secure.
How we use it
- To process and deliver your orders, installations and quotes.
- To contact you about your order, enquiry or service.
- To keep accounting and tax records as required by law.
- To protect our websites and customers from fraud and abuse.
We only send marketing messages if you agree to receive them, and you can opt out at any time.
Who we share it with
Only with service providers who help us fulfil your order: payment providers (such as Safaricom M-Pesa and our card processor), couriers and delivery riders, and our hosting providers. We do not sell your personal data.
How long we keep it
Order and accounting records are kept for as long as Kenyan law requires. Enquiries that do not lead to an order are deleted when they are no longer needed.
Your rights
You may ask to access, correct or delete your personal data, or object to how we use it, by emailing [email protected]. You may also complain to the Office of the Data Protection Commissioner.
Last updated 15 November 2026