Privacy Policy

1. Introduction

Welcome to Kefa Solutions / CCTV SHOP. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or use our services. By accessing our website, you agree to this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services:

a. Personal Information

• Name
• Email Address
• Phone Number
• Billing and Shipping Address

b. Non-Personal Information

• Browser type and version
• Device information
• IP address
• Cookies and usage data

3. How We Collect Information

We gather information through:

• Direct Input: When you fill out forms, place an order, or contact us directly.
• Cookies: Small data files stored on your device to enhance user experience.
• Analytics Tools: We use tools like Google Analytics to monitor website traffic and usage patterns.

4. How We Use Your Information

We use your information to:

• Process orders and manage your account.
• Improve our products and services.
• Send promotional offers and updates (you can opt-out at any time).
• Analyze website usage and optimize user experience.

5. How We Protect Your Information

We implement industry-standard security measures to protect your personal data, including:

• SSL Encryption: Secures your data during transactions.
• Firewall Protection: Prevents unauthorized access to our servers.
• Access Controls: Limits access to personal data only to authorized personnel.

6. Sharing Your Information

We do not sell or trade your personal information. However, we may share your data with third parties under the following circumstances:

• Service Providers: To process payments, deliver products, or perform analytics.
• Legal Requirements: If required by law or to protect our legal rights.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart items.
• Analyze site traffic and usage patterns.
• Customize marketing content based on your browsing behavior.

You can disable cookies through your browser settings, but this may affect your user experience on our site.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

10. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections if your data is inaccurate or incomplete.
• Erasure: Request the deletion of your personal data under certain conditions.
• Object to Processing: Opt-out of marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

• Kefa Solutions / CCTV SHOP
• Email: [email protected]
• Phone: 0714 668650
• Address: Moi Avenue, Nairobi, Kenya